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When the COVID-19 pandemic struck, communities across the Bronx faced heightened risks due to pre-existing health disparities such as asthma, diabetes, and high mortality rates. Tiffany Henley, PhD, associate professor in the Dyson College of Arts and Sciences’ Public Administration program, recognized an urgent need: understanding how healthcare training and education could improve care for patients from marginalized groups.

Supported by a ����ר�� interdisciplinary research grant, Professor Henley collaborated with colleagues from ����ר��’s College of Health Professions and Montefiore Hospital to examine how frontline healthcare workers adapted during the crisis. Using a qualitative approach known as appreciative inquiry, the team explored not only what challenges providers faced, but also what worked well in supporting patient care.

“Our research revealed the power of collaboration and real-time learning,” Henley explains. “Healthcare professionals across departments—from nutritionists to critical care nurses—quickly adapted, shared information, and drew on institutional knowledge to meet the needs of patients.”

The findings, published in the Journal of Health and Human Services Administration, underscore the importance of interprofessional education, mentorship, and diversity, equity, and inclusion initiatives in reducing health disparities.

Henley brings these insights directly into her classroom, where students in her health policy, hospital administration, and special topics courses engage in research-driven projects, community health assessments, and problem-solving exercises. “I want my students to leave with practical skills and a mindset focused on evidence-based solutions,” she says.

Looking ahead, Henley is expanding her community-focused research while on sabbatical in Virginia. Partnering with Kennedy’s Angel Gowns, a nonprofit founded by her sister, she is leading a maternal health community assessment to evaluate the impact of community-based doulas on low-income families. With student collaboration and grant support, this project will generate reports and articles aimed at advancing maternal health equity.

For Henley, the motivation is personal. “I’ve always felt called to serve the community,” she reflects. “Through research and teaching, I see my role as helping others—whether it’s patients, students, or families—reach their full potential.”